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This page provides independent, editorially reviewed information on pet-care business software. Compare ProPet vs Kennel Connection: pricing, features, pros, cons, and which is right for your business.

ProPet vs Kennel Connection

Updated October 2026 · Pet Boarding & Kennel Software software comparison

ProPet

ProPet

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Modular all-in-one boarding, daycare & grooming software (from $49.99/user/mo)

★ 4.7 104 reviews Free trial from $49.99/user/mo (USD per Capterra)
Kennel Connection

Kennel Connection

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Boarding & daycare platform with rare offline/desktop deployment, from $69/mo

★ 4.4 80 reviews from $69.00/month (Hello-Groom)

At a Glance

Criteria ProPet Kennel Connection
Overall Rating ★ 4.7
104 reviews
★ 4.4
80 reviews
Starting Price $49.99 /user/mo (USD per Capterra) $69.00 /month (Hello-Groom)
Pricing Model Paid Paid
Free Trial ✓ Yes No
Deployment cloud, mobile cloud, on prem, hybrid
Best For Freelancer, Smb, Mid Market Smb, Mid Market, Enterprise

Strengths & Weaknesses

ProPet
Kennel Connection
Pros
✓All-in-one across boarding, daycare, grooming, training and retail — one system instead of several
✓Roughly 30 years in the pet-care niche — an unusually long, stable track record
✓Modular pricing — pay only for the modules you use, keeping entry cost lower for single-service shops
✓Rare offline/desktop and hybrid builds keep the front desk running through internet outages
✓Strong automated SMS reminders that reviewers credit with reducing no-shows
✓All-in-one across boarding, daycare, grooming, training, and retail on one platform
✓Hands-on onboarding — free setup and data migration, plus employee training, on the base module
✓Unlimited modules on the flat $149/month Cloud and Hybrid tiers
✓High third-party rating (Capterra 4.7/5) with long-term user loyalty
✓VIP onboarding and support included on every plan
✓Broad named integrations: QuickBooks Online, Stripe, Square, Chosen Payments, Mailchimp, Zapier and Twilio
✓Strong SMS add-on: two-way texting, Text-To-Pay, reminders, and review requests
Cons
✗Post-sale support is inconsistent — praised by some reviewers, called "nonexistent" by others
✗Some long-tenured users report runtime errors and crashes when completing payments (Capterra VoC)
✗Retail module described as clunky and unwieldy
✗The web version does not have full feature parity with the desktop build (Capterra VoC)
✗Capacity isn't automatically enforced, so overbooking can occur when a facility is full
✗Two-way texting is a $50/month add-on, not bundled into the base plans
✗No public pricing and no self-serve signup — you must book a demo to get numbers
✗Cheapest $89/mo Desktop tier is offline-only — no online booking or Pet Parent Portal
✗No pet-sitting or dog-walking modules; PayPal is not supported
✗No free trial; evaluation is demo-only, and Corporate/VoIP pricing is quote-only
✗Open API is still "coming soon," limiting custom integrations beyond named partners today
✗Cannot view deleted invoices, which limits financial auditing (Capterra VoC)

Who uses pet care software — and what each person does with it

🧑‍💼 Business owner

Watches bookings, revenue, retention and no-shows by service and by staff member on one dashboard — sees which services and repeat clients actually make money.

📞 Front-desk / reception

Books appointments, checks pets in and out, takes deposits and payments, and sends automated reminders so slots stay full and clients show up on time.

✂️ Groomer / walker / sitter

Runs the day from a mobile app — sees the schedule, logs services and notes, tracks GPS check-ins on walks, and sends report cards and photos to owners.

🐾 Pet parent / client

Books online, uploads vaccination records, pays and tips, and self-serves rebooking from a client portal — then gets an automatic reminder and review request.

The flow the software runs end to end: client books online → vaccination and intake collected → appointment scheduled and staff assigned → check-in → service delivered with notes and photos → payment and tip → automatic rebooking and review request. Each stage hands off to the next without re-keying.

Who Should Choose Which?

Choose ProPet if…
  • Your team fits the freelancer or smb or mid market profile
  • You want to try before you buy — free trial available
  • Budget matters — ProPet starts $19.01 cheaper per month
  • You prioritise peer-verified quality — higher rating (4.7 vs 4.4)
  • Your preferred deployment is cloud or mobile
  • All-in-one across boarding, daycare, grooming, training and retail — one system instead of several
Choose Kennel Connection if…
  • Your team fits the smb or mid market or enterprise profile
  • Your preferred deployment is cloud or on prem or hybrid
  • Roughly 30 years in the pet-care niche — an unusually long, stable track record

Our Verdict

ProPet
ProPet edges ahead with a higher overall rating (★ 4.7 vs ★ 4.4) and stronger review volume (104 vs 80 verified reviews) .

ProPet targets freelancer/smb/mid_market businesses with paid pricing starting at $49.99/user/mo (USD per Capterra). Its strongest selling points include all-in-one across boarding, daycare, grooming, training and retail — one system instead of several and modular pricing — pay only for the modules you use, keeping entry cost lower for single-service shops.

Kennel Connection targets smb/mid_market/enterprise businesses with paid pricing starting at $69.00/month (Hello-Groom). Its key advantages include roughly 30 years in the pet-care niche — an unusually long, stable track record and rare offline/desktop and hybrid builds keep the front desk running through internet outages.

Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.

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