ProPet Review

ProPet is a founder-owned, all-in-one management platform for pet-care facilities that run boarding, daycare, grooming, training, and retail under one roof. Its defining trait is a modular structure — a business turns on only the modules it uses and pays accordingly — layered on top of a shared pet-and-client database, online booking, SMS reminders, a vaccination manager, and integrated payments. It reviews strongly (Capterra 4.7/5 from 104 reviews) for ease of use, text reminders, and hands-on onboarding. The two honest knocks are an inconsistent post-sale support experience and a retail module reviewers call clunky.

Quick disambiguation: this is boarding/daycare/grooming facility software, not a consumer app. Built in Ottawa, Ontario, ProPet leans on a "we set you up right" onboarding model — free setup and data migration — rather than a self-serve signup. The operating loop spans three parties: a parent books a stay online, the reservation posts to the kennel calendar and Kennel View where the front desk can see remaining capacity, staff verify the dog's vaccination status before check-in, an automated SMS reminder goes to the owner ahead of the visit, and a report card with photos can go back to the parent during the stay. That chain — booking to capacity to vaccine check to reminder to report card — is the daily reality ProPet is built to run.

What Is ProPet #

ProPet is a cloud web app (with iOS and Android companion apps for staff) that a multi-service pet facility runs on. Its Pet and Client Manager is the central database; on top of it a business enables a Boarding Kennel Module, Dog Daycare Module, Pet Grooming module, Dog Training module, and/or Retail Module — buying only what it uses. Online booking, an availability calendar and Kennel View for capacity, SMS reminders, report cards, a vaccination manager, a Smart Pricing Engine for rules-based rates, and integrated card processing tie the operation together. The modular design is the defining idea: a single-service grooming shop isn't forced to pay for a boarding module it will never turn on, and a full-service resort can light up every module from the same account.

It's made by a founder-owned company launched in 2014 in Ottawa, Ontario, Canada, and described as 100% founder-owned — a detail reviewers tie to its hands-on, "we set you up right" style, since the people building the product are the ones invested in your onboarding. The best fit is a small-to-mid facility that wants one system across boarding, daycare, grooming, training, and retail rather than several stitched-together tools. It attracts switchers from Kennel Connection, DaySmart Pet, Precise Petcare, and Gingr — typically operators leaving a dated or unreliable incumbent for something cleaner.

Features #

Modular management system #

The Pet and Client Manager centralizes the customer and pet database, and the boarding, daycare, grooming, training, and retail modules bolt on as needed — so a single-service shop keeps its entry cost lower by not paying for modules it won't use, while a full-service resort can run everything from one login. The base module reportedly includes account setup, email and phone support, employee training, and unlimited client records, so the foundation is in place before any add-on module is switched on. A Smart Pricing Engine sits across the whole thing, letting a facility encode rules-based rates — peak-season pricing, multi-night discounts, per-service surcharges — rather than pricing every booking by hand. Customizable forms let the intake match how the business actually works rather than forcing a generic template.

Online booking and capacity #

A 24/7 online booking portal lets clients self-schedule, while the availability calendar and Kennel View give the front desk a live read on capacity and occupancy — the difference between confidently taking a holiday-weekend booking and accidentally overbooking the last run. (One caveat reviewers raise: capacity isn't always enforced automatically, so a busy facility should watch its caps rather than assume the system will.)

Vaccination manager #

Automated vaccine reminders plus cloud storage of vaccination records — the compliance backbone of boarding and daycare, so a dog's shots are verified before an overnight stay and an owner gets nudged when a certificate is about to lapse. For a kennel, that's both a liability shield and one fewer awkward conversation at drop-off.

Text reminders and report cards #

Automated SMS appointment reminders (delivered via a Twilio integration) are the feature reviewers most credit with reducing no-shows — the texted nudge that keeps a booked run from going empty. Report cards and pet photography give parents a customer-facing summary of their pet's stay, which for a boarding facility is both a reassurance to an anxious owner and a quiet marketing asset that keeps them coming back.

Payments and accounting #

Integrated credit-card processing runs through the system, with a Smart Pricing Engine for rules-based pricing, plus reports and accounting analytics. As one reviewer put it, ProPet "reduced our admin time by 90% which more than covers the monthly charge."

Mobile app and integrations #

A companion mobile app (iOS and Android) gives staff access on the floor rather than tethering them to the front desk — useful when a handler needs to update a run or check a note away from the counter. Named integrations are unusually broad for this category: QuickBooks Online for accounting, Stripe, Square, and Chosen Payments for payments (including integrated merchant terminals), Mailchimp for email marketing, Zapier for automation, and Twilio behind the SMS. An Open API is listed as "coming soon," so bespoke integrations beyond these named partners aren't available yet — a real limit for a facility with an unusual tech stack, though the named list already covers the tools most kennels actually use.

Pricing #

ProPet's own site doesn't publish dollar figures — it routes buyers to a free demo account and a live demo ("we set you up right"), i.e. sales-assisted onboarding rather than public self-serve tiers. A verified starting price does exist through Capterra, which lists a Base Module at $49.99 per user/month on a per-user model. The base reportedly includes account setup, email/phone support, employee training, and unlimited client records; the Boarding, Daycare, Grooming, Training, and Text Messaging modules are priced on top.

One currency note: ProPet is Canada-based, and while Capterra lists the base in USD, the vendor site publishes no price, and a US buyer's quote may land in either currency depending on the account. Free setup and data migration are included, and a free trial/demo account is available with no credit card.

Who It's For (and Who It Isn't) #

ProPet fits a small-to-mid multi-service facility — a boarding kennel that also does daycare, grooming, training, or retail — that wants one modular system and values a hands-on, done-for-you onboarding over a self-serve free-for-all. The modular pricing makes it equally sensible for a single-service shop that only wants, say, grooming today and might add daycare later without changing platforms.

It's a weaker fit for a few operations. Pure pet-sitting and dog-walking businesses should look elsewhere: reviewers have specifically asked for sitting and walking modules that ProPet doesn't offer. Shops that want to price-shop instantly will chafe at the demo-first model with no public pricing. And retail-heavy businesses should test the retail module first — reviewers call it clunky. Anyone needing custom third-party integrations beyond the named partners will be limited until the Open API ships.

Is It Legit and Worth It? #

ProPet is a well-reviewed, established product — Capterra 4.7/5 across 104 reviews, with ease of use at 4.6, customer service 4.7, features 4.3, and value for money 4.5 — and it attracts switchers from Kennel Connection, DaySmart Pet, Precise Petcare, and Gingr. Reviewers cite real operational payoff ("reduced our admin time by 90% which more than covers the monthly charge") and QuickBooks Online integration that "functions well 100% of the time." One long-term user summed up the sentiment as "the customer service and functionality of ProPet have far exceeded my expectations." The founder-owned, free-setup approach means you're set up by people who know the product rather than left to self-serve — and in a niche where botched data migrations are a top-six complaint, having the vendor handle setup is a meaningful de-risking of the switch.

The honest caveats center on support consistency and a couple of modules. Post-sale support is a coin flip in reviews — "the customer service and functionality of ProPet have far exceeded my expectations" for some, "customer service is nonexistent" with "no tracking of open support tickets or follow up to help requests" for others. That inconsistency is the single thing to probe hardest in the demo, because support quality is the make-or-break lever across this whole software category. Capacity enforcement isn't automatic, so overbooking can happen ("customers book even if you are full") — a facility running near capacity should keep an eye on its own caps rather than lean on the system to block a booking. Scheduling more than one visit per day for the same client is reportedly awkward. The retail module is described as "clunky and unwieldy," PayPal isn't supported (Stripe, Square, and Chosen Payments are), and the Open API is still "coming soon," which limits custom integrations today. There are occasional bug and mobile-app limitation reports as well. None of these are dealbreakers for a straightforward boarding/daycare facility, but a retail-heavy or integration-heavy operation should pressure-test those specific areas during the trial.

Alternatives #

• Revelation Pets — simpler, publicly priced boarding/daycare software for smaller single-location facilities.
• Pawfinity — affordable all-in-one with strong POS if grooming and retail are central.
• Pet Sitter Plus — the pick if you actually need pet-sitting/dog-walking with GPS visit tracking.
• Scout — mobile-first for walking and sitting teams.

See the full pet boarding software category for the complete comparison.

Login & Support #

Facilities log in at propetware.com. Onboarding is hands-on — free setup and data migration, employee training, and email/phone support come with the base module — though reviewers report the post-sale support experience varies. Staff work on the floor via the companion iOS/Android apps.