Pet Sitter Plus Review

Pet Sitter Plus is a mature, cloud-based management platform built specifically for pet-sitting and dog-walking businesses — the daily grind of recurring visits, staff routes, GPS check-ins, and getting invoices out the door without losing an evening to admin. Made by UK-based Pet Software Ltd (in market since 2009), it runs the full loop from an online client portal through scheduling, staff GPS check-in/out and visit reports, to invoicing, card/ACH payments, and a QuickBooks sync — with region-specific pricing and currency for the USA, UK, and Australia. It reviews very well (Capterra 4.8/5 from 140 reviews), and its most-cited limits are the absence of a dedicated native mobile app and cost that climbs as the team grows.

Quick disambiguation: this is pet-sitting and dog-walking business software, not a marketplace like Rover. The workflow is built around the field and spans three parties. A client requests and pays for visits through the online portal; the office schedules them, including standing recurring walks, on a drag-and-drop calendar; a sitter arrives, checks in with GPS at the client's door, writes a visit report and uploads photos; the pet parent sees the update land in real time; and at month's end the office batches the completed visits into invoices and collects payment automatically. Two things that eat a sitting business alive — proving visits actually happened, and the hours lost to manual invoicing — are exactly what that loop is designed to remove.

What Is Pet Sitter Plus #

Pet Sitter Plus is a web app that a pet-sitting or dog-walking company runs its operation on. Clients book and pay through a self-service portal, the office schedules recurring and one-off visits on a drag-and-drop calendar, staff check in and out on their phones with GPS and file visit reports, and the system batches invoices and collects payment by card or ACH. Financial data syncs to QuickBooks so the books aren't a second job. Custom fields, pricing rules, and surcharge automation let a business encode its own rates rather than bend to the software's defaults.

It's made by Pet Software Ltd, which has been building it since 2009 — this is a stable, long-established tool rather than a young startup that might pivot or fold. That maturity is a real selling point in a niche where reviewers have been burned by vendors going out of business (PetSitClick's shutdown pushed a wave of users here). The company says it produces schedules for "over 4,500 pet sitters each month" (a vendor claim, not independently verified). It scales from a solo walker on the Solo plan up to larger operations on Enterprise, where per-staff billing caps at 25 active staff and additional staff above that are free — a structure that rewards businesses once they cross the enterprise threshold.

Features #

Client management and portal #

Pet and client records with custom fields, plus an online client portal where owners self-serve booking and payment. That self-service portal is what takes the routine "can you come Thursday?" messages off the office's plate — instead of a text-message tennis match, the client submits a service request that drops straight into the schedule, and pays through the same portal. Custom fields mean the profile can hold whatever a given business needs, from gate codes to medication schedules.

Scheduling #

Calendar views with drag-and-drop, repeat/recurring service automation for standing walk schedules, and online service requests that flow straight into the calendar.

Staff management and GPS visit tracking #

Time recording, GPS check-in/check-out, and visit/service reports sent to clients — the field-tooling that reviewers single out. As one put it, "GPS check in/out features are a major marketing tool for me," because the report and location give the pet parent peace of mind that the visit actually happened, and that reassurance is something a solo sitter can advertise to win business against a cheaper but unverified competitor. Staff permissions keep each sitter in their own lane, and payout reports turn the completed-visit log directly into what each person is owed, so paying the team isn't a separate spreadsheet exercise.

Invoicing and payments #

Bulk/batch invoice generation with automated collection, and built-in credit-card and ACH processing. Reviewers credit the batch invoicing directly: "invoicing completed within minutes, saves us masses of time in admin." Because the invoice is built from the same visit records the sitters logged in the field, the office isn't re-keying a month of walks by hand — the visits become the bill. Payments then collect automatically by card or ACH through the client portal.

Reporting and customization #

Financial and statistical dashboards give the owner a read on the business, and custom fields plus automation of pricing rules and surcharges let a company encode its own rates — peak-season pricing, holiday surcharges, multi-pet discounts — rather than working around a rigid default. For a business with a genuinely bespoke rate card, that flexibility is the difference between the software fitting the business and the business bending to the software.

Pricing #

Pricing is published openly in USD on the USA page. The model is monthly subscription only, with a base fee plus a per-active-staff fee on team plans ("active staff" = anyone with a service scheduled that period). New accounts get 50% off for the first 12 months after the trial, then the standard rate:

There's a 30-day free trial with no credit card required, no minimum contract, and every plan includes the full feature set — no locked features or forced upgrades (vendor's stated policy). The full lineup is also priced per-region for the UK and Australia in local currency.

Who It's For (and Who It Isn't) #

Pet Sitter Plus fits a solo sitter or walker who wants professional scheduling, GPS-verified visit reports, and fast batch invoicing, and it scales cleanly to small and mid-size multi-sitter teams that need staff permissions, payout reports, and a client portal. It's a particularly strong pick for a business coming off spreadsheets, Outlook, or a shuttered competitor that wants something mature and well-supported rather than the newest thing — and for a US, UK, or Australian operator who values being billed and supported in their own currency and region.

It's a weaker fit in a few cases. Teams growing well past three staff should price it carefully — the base-plus-per-active-staff model means the monthly cost climbs steadily with headcount, and reviewers flag it as "very pricey" beyond three people, so a growing team should map its headcount to the per-active-staff math up front. (The Enterprise plan, which frees staff over 25, changes that calculus at the top end, but the awkward middle is a mid-size team.) Anyone who insists on a dedicated app-store app will be disappointed: access is web-based only, even on phones, so a sitter works through a mobile browser rather than an icon on the home screen. And businesses that need to constantly rework issued invoices will hit the rigidity below — the invoicing model assumes you get the bill right the first time.

Is It Legit and Worth It? #

Pet Sitter Plus is one of the better-reviewed platforms in the sitting/walking niche — Capterra 4.8/5 across 140 reviews, with customer service rated 4.9, ease of use 4.6, features 4.6, and value 4.7. Reviewers describe it as "extremely robust software that does more than I ever imagined," backed by "great training, great support, able to get help when I need it." It's the kind of tool people migrate to and stay on: several came from PetSitClick after it went out of business (one had used it for 12 years), and others graduated from Microsoft Outlook and Word — a reminder that the real competition in this niche is often a general-purpose tool held together with willpower. The combination of a decade-and-a-half track record and top-tier support is what gives it staying power.

The honest caveats are specific and worth planning around. There's no native mobile app — staff work through a mobile browser, which some find clunky compared with an app that lives on the home screen, and it's the single most frequent complaint in reviews. Invoicing is rigid: "Can't change an invoice once it was created," and when you change a price "you have to change EVERYTHING every time," while schedule changes reportedly "will not reflect the changes" back onto an already-issued invoice — a real drag for a business that adjusts service often. There's no bulk editing of multiple pets or services at once, so large changes are done one record at a time. And the pricing model rewards small teams and penalizes bigger ones: the base-plus-per-active-staff structure means a growing roster steadily raises the monthly bill, which is why reviewers call it "very pricey for a company that wants more than 3 persons." For a solo or small team, none of this bites; for a scaling operation, the invoicing rigidity and the cost curve are the two things to weigh hardest.

Alternatives #

• Scout — the closest head-to-head for walking/sitting, mobile-first with a native app and in-service photo notes; reviewers have switched between the two.
• Revelation Pets — the better pick if your business is really boarding or daycare rather than field visits.
• Pawfinity — mobile/house-call grooming with POS and stored payments.
• ProPet — all-in-one for facility-based boarding/daycare/grooming/training.

See the full pet sitting software category for the complete comparison.

The other honest note is the requested-features list, which tells you where the product still has gaps: reviewers have asked for automatic drive-time and mileage calculation, the ability to mark employees unavailable for partial-day slots, bulk email to all clients, and automatically adding new visits to an existing invoice. None of these are core-workflow blockers, but a business whose operation leans on route/mileage math should know that automatic drive-time calculation isn't there yet.

Login & Support #

Businesses log in at petsitterplus.com, and access is entirely browser-based across desktop, tablet, and phone with no app to install. Support is a standout — rated 4.9 on Capterra — delivered through personal software coaching during onboarding, a help center, and phone support, and reviewers consistently single it out ("great training, great support, able to get help when I need it"). Region-specific USA, UK, and Australia sites handle local billing and currency, so an operator is quoted and supported in their own market rather than converting from a foreign price list.