Revelation Pets Review

Revelation Pets is a cloud-based booking and management platform for small boarding kennels, dog daycares, catteries, groomers, and trainers — the kind of single-location facility that has been running the diary on paper or a shared spreadsheet and keeps losing bookings and vaccine dates in the shuffle. It bundles 24/7 online booking, a scheduling calendar, client and pet records, automated SMS/email reminders, vaccine tracking, and integrated payments into one browser- and tablet-friendly tool, and it throws in free done-for-you data migration. It reviews extremely well (Capterra 4.8/5 from 176 reviews) and is best for small operators who want something easy to learn, not a multi-location enterprise system.

Quick disambiguation: this is pet-boarding and daycare business software, not a pet-owner app. The whole product is one operational loop across three parties. A pet parent books a stay through the online booker; the reservation lands on the facility's calendar without a phone call; the front desk opens the dog's profile and sees its vaccine status before check-in; and the owner gets a confirmation and, later, a reminder by SMS or email. Payment runs through the same system, so the money is collected at booking instead of chased afterward. Get that loop right and the two chronic drains on a small kennel — no-shows and empty runs, and lapsed vaccine records at the door — largely take care of themselves.

What Is Revelation Pets #

Revelation Pets is a web app that runs the day-to-day of a boarding or daycare business: it takes online bookings from pet parents, drops them onto a staff calendar, holds client and pet profiles, tracks vaccination records, sends automated reminders, and collects payment through an integrated processor. It covers five service types out of one system — daycare, boarding, cattery, grooming, and training — so a facility that does more than one thing isn't stitching separate tools together with a spreadsheet, a card reader, and a group chat.

The company builds specifically for pets rather than repurposing a generic scheduler; one reviewer who migrated off a generic hotel-booking tool (Beds24) noted that Revelation is "specific to pets," which is exactly the difference between a booking calendar and a boarding system — the latter knows about vaccine expiry, kennel runs, and per-pet care notes. Its sweet spot is the single-location or small multi-service facility, the kind of business staffed by two to ten people that Capterra's reviewer profiles describe. The vendor invites larger and multi-location businesses to "contact us to hear about other options" rather than publishing an enterprise plan, and one operator reported outgrowing it and moving to Gingr once they hit roughly 25 dogs at a time — a useful marker of where the product's ceiling sits.

Features #

Online booking and scheduling #

A 24/7 self-service online booker lets pet parents request stays and appointments without a phone call, and each request lands on the facility's calendar across daycare, boarding, cattery, grooming, and training. This is the feature reviewers praise most: "We love how easy it is for clients to book in and to choose the times that suit them."

Client and pet records #

Centralized client and pet profiles hold the contact details, service history, and care notes the front desk needs at check-in. Because the profile travels with the booking, a staffer doesn't have to dig through a paper file or a separate app to know a dog's feeding routine or behavioral flags — it's on the reservation.

Vaccine management #

Revelation tracks vaccination records and surfaces expiry alerts, so the front desk can see whether a dog's shots are current before it stays overnight — the compliance backbone of any boarding or daycare operation. This is the feature that turns a legal-liability headache into a routine check: instead of an owner rummaging for a rabies certificate at drop-off, the status is already recorded against the pet, and an alert flags a lapse before it becomes a problem.

Automated reminders #

Automated confirmations and reminders go out to owners by SMS and email to cut no-shows and empty runs. Reviewers credit the automation directly: "Automation of bookings saves us a lot of time." For a small facility where an empty run is lost revenue that can't be recovered, a reminder that nudges a forgetful owner the day before is a direct line to the bottom line.

Integrated payments #

Payment runs through the system via Rev Pets Payments (the proprietary processor) with Stripe card processing referenced behind it, so a facility can take payment at booking instead of chasing it later. Reviewers note that having "all payments through the system saves admin time" by keeping the money and the reservation in one place. Digital intake forms and e-signature capture round out the front-desk workflow, so a new client's waiver and details are captured online before they arrive rather than on a clipboard in the lobby.

Reporting, photos, and integrations #

Reporting and analytics, pet activity and photo updates shared with owners, and review-request automation are built in — the photo updates in particular give a boarding parent the reassurance that their dog is having a good stay, and the review-request automation quietly turns happy customers into the online reputation a local kennel lives on. Accounting syncs to QuickBooks and Xero so the books aren't double-entered, mass email goes through Mailchimp for marketing, and Gold-plan subscribers get API access for anything custom.

Pricing #

Revelation Pets publishes two tiers openly (verbatim from the live pricing page, USD; the site also shows GBP):

There's a free trial with no credit card needed to start, and the vendor uploads your existing pet and customer data for free — even during the trial. That last detail matters more than it sounds: data migration is one of the top reasons small businesses put off switching software at all, and having the vendor do it for you removes the single biggest excuse to stay stuck on paper. Both plans expose the full service set (daycare, boarding, cattery, grooming, training, online booker, integrated payments, reminders, vaccine management); Gold adds API access. Medium, large, or multi-location businesses are directed to contact sales for other options. One thing to note: older third-party directories still list a stale $39/$55 price — the live rates are $60 and $77, and a few long-time users have mentioned the price "creeping up" over the years, so the current rate is the one to budget against.

Who It's For (and Who It Isn't) #

Revelation Pets fits a small independent kennel, cattery, daycare, or multi-service facility that wants online booking, vaccine tracking, reminders, and payments in one easy-to-learn system, and values hands-on support and free migration when moving off paper or a generic tool. The classic buyer is the owner-operator who has been juggling a paper diary, a card machine, and text messages, keeps double-booking a run or missing an expired vaccine, and wants a single place where a booking, its payment, and the pet's records live together. For that business, the ease of use and the done-for-you migration are the whole value proposition.

It's a weaker fit once you scale up. A high-volume or multi-location operation will bump into the "contact us" ceiling — and at least one reviewer outgrew it around 25 dogs and moved to a heavier system like Gingr, so a business already running near that size should weigh a more enterprise-grade platform. Shops that lean hard on point-of-sale retail will also find the POS thin: reviewers wanted "more POS functionality," and one noted the Square integration is weaker than they'd like. And with a $60/mo entry price and no free tier, it's not the cheapest way for a bare-bones solo to start — a very small operator watching every dollar might start with a budget tool and graduate to Revelation as bookings grow.

Is It Legit and Worth It? #

Revelation Pets is an established, well-liked product — Capterra 4.8/5 across 176 reviews, with customer service rated 4.9, ease of use 4.8, functionality 4.7, and value for money 4.8. Those are among the strongest scores in the whole pet-care category, and the pattern behind them is consistent: reviewers describe a tool that is "simple to setup, and even easier to use," backed by support that responds fast. For a small facility, that combination of a simple interface, genuinely helpful support ("customer service is second to none"), and free data migration is exactly what makes a switch survivable — the difference between a weekend of pain and a smooth handover. The people who move to Revelation tend to be coming off generic tools that never understood pets; the people who leave tend to be outgrowing it at scale rather than fleeing it, which is the healthier kind of churn for a product to have.

The honest caveats are practical rather than fundamental. Reviewers report bugs, and the most painful was a case of recurring reservations "disappearing after the fact" with no way to recover them — for a boarding business, a lost standing booking is lost revenue and an awkward call to the client, so keeping your own record of recurring reservations is a sensible precaution. The payment experience can be murky: "it is not obvious if your payment has gone through," and the same ambiguity extends to refunds, which is the kind of friction that generates a support ticket at exactly the wrong moment. The scheduling module draws criticism for offering only general time slots rather than specific ones — one reviewer felt "the appointments system seems impossible to use for what we want" — and some workflows, like blocking daycare runs when boarding is full, take more clicks than they should. There's also the duplicate-email quirk: the system won't accept two accounts on the same email, which trips up households or businesses that share an address. None of these outweigh the product's core strengths for a small facility, but they're the specific rough edges to expect.

Alternatives #

• ProPet — all-in-one boarding/daycare/grooming/training/retail; a natural step up if you're outgrowing Revelation or want QuickBooks-integrated accounting.
• Pawfinity — affordable CRM + POS with stronger point-of-sale if retail matters to you.
• Scout — better fit if your business is really dog walking or pet sitting rather than facility-based boarding.
• Pet Sitter Plus — the alternative for sitting/walking operations that need GPS visit tracking.

See the full pet boarding software category for the complete comparison.

Login & Support #

Facilities log in at revelationpets.com, and the app runs in the browser on desktop, phone, and iPad with no software to install. Support is one of the product's strongest points — reviewers describe "super quick response" and rate customer service 4.9 on Capterra — delivered through the vendor's help resources, plus the free done-for-you data migration when you're getting started, where the vendor uploads your existing pet and customer records into the account for you rather than leaving you to import a spreadsheet yourself.