Time To Pet Review

Time To Pet is the software most established dog-walking and pet-sitting companies land on once a spreadsheet-and-text-message operation stops scaling. It is purpose-built for in-home pet care — walkers and sitters who run visits at client homes — with a separate Facility plan for daycare and boarding. If you run a mobile team out in the field all day and need clients to request visits, staff to check in with GPS, and money to collect itself, this is the category leader people compare everything else against.

One quick disambiguation: "Time To Pet" is the business-management platform at timetopet.com — the tool your office runs on — not a consumer app for finding a sitter. It sells to the pet-care business, and pet parents interact with it through your branded client portal and app.

What Is Time To Pet #

Time To Pet is a cloud-based management system for pet-sitting and dog-walking businesses. A client requests a mid-day walk through your portal, the office (or the automated scheduler) assigns it to a walker, the walker gets it on their staff app, checks in with GPS when they arrive, snaps a few photos and a note, checks out, and the visit report lands in the pet parent's inbox — with the invoice building itself in the background. That loop, run cleanly across dozens of daily visits and a rotating roster of staff, is what the product exists to do.

The company is one of the longest-standing names in this specific niche and is widely treated as the default choice for professional walk/sit operations. The Facility plans extend the same account into daycare and boarding, so a business that starts with dog walking and later opens a facility does not have to change platforms.

Features #

Online Booking & Scheduling #

Clients submit service requests through the portal; the office turns them into scheduled visits using templates, custom calendar views, schedule blocks, and bulk scheduling for recurring dog-walking routes. Busy multi-walker weeks are built to be assembled in batches rather than one visit at a time.

Client & Pet Records #

Each pet and household gets a profile with custom fields, vet and emergency contacts, feeding and medication notes, and a conversation feed that keeps every message with a client in one thread instead of scattered across personal phones. Sitters can attach short videos (up to about 20 seconds) to updates.

Route & GPS Visit Tracking #

The staff app records GPS at check-in and check-out so the office — and, where you choose to share it, the pet parent — can see that a walker actually arrived and how long the visit ran. This is the field-verification piece that in-home care lives on and that a generic salon tool does not have.

Point of Sale & Payments #

Time To Pet Payments handles credit cards, ACH, and Google/Apple Pay, with automatic charging so the card on file gets billed after service, frequency discounts, customizable rates, and bulk invoicing. That turns collections from an end-of-month chore into something that happens on its own.

Automated Reminders (SMS/email) #

Automated email keeps clients and staff in the loop on upcoming and completed visits. Text messaging is available as an add-on rather than bundled into the base plan — worth planning for, since SMS is the channel clients actually read.

Staff Management #

Role-based permissions, a dedicated staff app, time-off requests, and GPS make it possible to run a real team: an owner sees the whole schedule, a walker sees only their route, and everyone works off the same source of truth.

Pricing #

Time To Pet publishes its tiers openly (verbatim from timetopet.com/pricing):

There is a 14-day free trial with no credit card required. The one number to watch is the Team plan: at $16 per active staff member per month, the bill rises in your busy season exactly when more walkers are working — the most common pricing complaint from users. Text messaging is a paid add-on on top of the plan.

Who It's For (and Who It Isn't) #

Time To Pet fits professional dog-walking and pet-sitting companies — from a solo walker on Lite up to a large field team on Team or Large Team — that need request-based scheduling, GPS visit verification, client-facing report cards, and automated billing. The Facility plan makes it a reasonable choice for a walk/sit business that also runs a small daycare or boarding operation.

It is a weaker fit for a grooming salon whose day revolves around appointment slots, breed/coat pricing, and a front-desk POS — a grooming-first tool like MoeGo or DaySmart Pet maps to that better. Cost-sensitive teams should also model the per-staff Team pricing before committing, because a large roster changes the math.

Is It Legit and Worth It? #

Yes — Time To Pet is an established, well-regarded product with one of the strongest review profiles in the niche (Capterra 4.9/5 across 279 reviews), and customer support in particular is repeatedly praised. For a dedicated walk/sit business the fit is hard to beat.

The honest caveats are practical. Per-staff Team pricing means the cost scales with your team, so it "gets expensive" as you add employees. A few reviewers report occasionally missing or late notifications when new client requests come in. Payroll and reporting are seen as somewhat limited by power users, and some wish for more customization (easier holiday-week blocking, a client-facing announcements board). None of these undercut the core workflow — they are the trade-offs of a tool optimized for the in-home visit loop.

Alternatives #

• MoeGo — the grooming-first choice if appointments and a salon POS matter more than field visits.
• Gingr — an all-in-one facility platform if daycare/boarding is your main business.
• PetExec — a mature multi-service facility suite (note: closed to new customers under Togetherwork).
• DaySmart Pet — lower entry price for grooming/boarding, with per-vertical add-ons.

See the full pet-sitting software category for the complete comparison.

Login & Support #

Businesses and staff log in through the Time To Pet web app at timetopet.com and the companion staff and client mobile apps. Support is delivered through the company's help resources and support team, which reviewers consistently rate as responsive and among the product's strengths.