Gingr Review

Gingr is the all-in-one platform a lot of multi-service pet-care facilities settle on when they're tired of stitching scheduling, payments, and vaccination tracking together by hand. It runs boarding kennels, doggy daycare, grooming, training, and even dog-park/dog-bar operations from one system. A pet parent books a stay online and uploads vaccine records, the front desk checks the dog in through Gingr PreCheck, staff log activities and send photo report cards during the day, and payment runs through integrated terminals at pickup. Unusually for this niche, Gingr publishes per-plan pricing starting at $109/mo.

Disambiguation: this is Gingr at gingrapp.com — "the pet business software for boarding kennels, doggy daycare, grooming salons, dog training" — not the similarly-named dating app or anything else called "Gingr."

What Is Gingr #

Gingr is a mature, cloud-based management platform for pet-care facilities. Its reach is broad by design: a single account can run overnight boarding, daytime daycare, grooming appointments, training classes, and retail, with service-specific configurations for each. The company says 5,000+ facilities run on the platform, which makes it one of the most widely deployed tools in the category.

The center of the product is the facility day: reservations and drag-and-drop calendars, self-serve online booking, a pet-parent mobile app, integrated payments with real in-person hardware, and vaccination/waiver compliance built in. It fits single-location SMBs and scales up to multi-location Enterprise operators with a dedicated multi-location dashboard and reporting.

Features #

Boarding/Daycare Reservations & Kennel Cards #

Drag-and-drop calendars handle daycare, boarding, grooming, and training bookings, with service-specific setups for kennels, daycare, grooming, training, and dog-park/dog-bar operations.

Client & Pet Records (Vaccination Tracking) #

Gingr PreCheck speeds check-in by having pet parents self-serve online, and it verifies vaccination and waiver status as part of that flow. The VetVerifi integration syncs the Gingr schedule and confirms up-to-date vaccination records per reservation — the compliance backbone boarding and daycare operators need.

Online Booking & Pet-Parent Mobile App #

Self-serve reservations and appointment booking run through a customer portal, and the Pet Parent mobile app lets clients book, pay invoices, and receive reminders and notifications.

Report Cards #

Staff send activity photos and notes to pet parents during a stay or daycare day — the update-with-a-photo loop that keeps clients engaged and reduces "how's my dog?" calls.

Point of Sale & Payments #

Integrated payment processing collects payments securely, with cash-drawer and receipt-printer support and Gingr Payments in-person terminals (US, Canada, UK). Retail/inventory management tracks food, toys, accessories, and grooming supplies with automatic updates.

Reports & Staff Management #

Business Analytics gives period-by-period comparative reports, multi-location data in one place, and booking-source insight, alongside staff management, marketing tools, automated reminders, loyalty rewards, and service packages. Webcam integrations (iDogCam, abcKam) and SOC 2 Type II security round out the facility feature set.

How a Boarding Day Runs on Gingr #

The all-in-one story is easiest to see across a single overnight stay. A pet parent reserves a weekend of boarding through the online portal and uploads the dog's rabies and Bordetella records; Gingr PreCheck (backed by VetVerifi) verifies those against the reservation, so a dog with an expired vaccine is flagged before it ever reaches the front desk. At drop-off, check-in is fast because the paperwork and waiver are already signed online. Through the stay, staff post activity photos and notes as report cards straight to the pet parent's mobile app — the reassurance that cuts down "how's my dog?" calls. At pickup, Gingr's integrated terminal charges the card, retail add-ons ring up against inventory that decrements automatically, and the whole transaction lands in Business Analytics, where the owner can compare this weekend's occupancy and revenue to the last. Running that same day across grooming appointments, daycare check-ins, and multiple locations is exactly what pushes operators toward one system instead of several.

Pricing #

Gingr publishes per-plan pricing in USD (verbatim from gingrapp.com/pricing) — a rarity in this quote-heavy niche:

Two things to plan for. The Stay plan's price is conditional: $179/mo when you use Gingr Integrated Payments, $209/mo without — a payments tie-in that lowers the sticker. And reviewers report price increases and unexpected fees over time, so budget for the real all-in cost rather than the entry price.

Who It's For (and Who It Isn't) #

Gingr fits multi-service and multi-location facilities — boarding kennels, doggy daycare, grooming, training, dog-park/dog-bar operators — that want one system for scheduling, POS, and vaccination compliance instead of a lightweight single-service tool. Its Enterprise dashboard and multi-location reporting make it a strong pick for operators running several sites.

It is a heavier fit than a solo mobile groomer or a one-person dog-walking business needs — the setup and learning curve are real, and a simpler tool like MoeGo (grooming) or Time To Pet (in-home walking/sitting) will be faster to stand up for those cases.

Is It Legit and Worth It? #

Yes — Gingr is an established, broadly deployed platform (a claimed 5,000+ facilities) with a solid Capterra score of 4.5/5 across 223 reviews. For a multi-service facility that genuinely uses boarding, daycare, grooming, and retail together, the all-in-one depth is the draw.

The honest cons are consistent across reviews. Support responsiveness frustrates a segment of users — long hold times, unreturned voicemails, and sometimes conflicting answers from different staff. Some report glitches and slowness, including sluggish page loads. Setup and the learning curve can be heavy: one reviewer described a roughly six-month implementation, and several call it powerful but training-intensive. Pricing draws complaints too — increases and unexpected fees, plus the Stay plan's lower price being contingent on adopting Gingr Payments. Sentiment on G2 (3.8/5) is more mixed, particularly around payment-processing reliability and integration complexity.

Alternatives #

• PetExec — a comparable multi-service facility suite (note: closed to new customers under Togetherwork, which now steers demos to Gingr).
• MoeGo — the lighter, grooming-first choice for salons and mobile vans.
• Time To Pet — the pick for in-home dog walking and pet sitting.
• DaySmart Pet — a lower-entry-price all-in-one for grooming and boarding.

See the full pet care business software category for the complete comparison.

Login & Support #

Facilities log in through the Gingr web app at gingrapp.com, and pet parents use the Gingr Pet Parent mobile app. Support and training run through Gingr's live support and its GingrU learning resources; note that support responsiveness is the most common complaint in reviews, so weigh onboarding support terms when you evaluate.