PetExec Review

PetExec is a mature, cloud-based management suite for boarding, daycare, grooming, and training facilities — scheduling, POS, packages, reporting, and pet-parent communication in one system. It has one of the deepest review histories in the category and a loyal base of long-time operators. But there is a caveat that matters more than any feature: Togetherwork acquired PetExec in November 2024, folded it into its Pet Care Product Group alongside Gingr, and is effectively winding the product down for new buyers. New demo and quote requests are routed to Gingr, and existing customers had a 1% gateway fee added in September 2025 — widely read as a migration nudge. If you're shopping today, treat PetExec as a legacy product that is still running for its existing customers but is not really open to new ones.

Disambiguation: PetExec at petexec.net is business-management software for pet-care facilities — not a consumer booking app.

What Is PetExec #

PetExec is a cloud, mobile-ready management platform built for multi-service pet-care facilities: boarding, daycare, grooming, and training. The daily loop is the familiar facility one — a pet parent books a stay or a daycare day, the front desk checks the dog in, staff run the day, packages and payments are tracked, and clients get communication throughout — with reporting on top for the owner.

It sells to SMB and mid-market multi-service operators. Historically it earned a strong reputation for a feature-complete suite and notably good customer service. The strategic context now, though, is that its parent company is steering new demand to Gingr, so the relevant question for a new buyer is less "is it good?" and more "is it still a product I can adopt?"

Features #

Boarding/Daycare Reservations & Scheduling #

Scheduling spans boarding, daycare, grooming, and training in one system, the multi-service breadth long-time users value.

Point of Sale & Packages #

POS, packages, and payment processing are built in, so prepaid daycare packages and retail run through the same tool as reservations.

Automated Reminders & Communication (SMS) #

Unlimited texting is available as an add-on, alongside pet-parent communication tools for confirmations and updates.

Client & Pet Records #

Client and pet profiles carry the records a facility runs on, with reporting drawing on that data.

Reports & Mobile Access #

Cloud-based and mobile-ready with a mobile app for remote access, plus reporting — though reviewers note reporting customization is limited (a recurring request for "more customization options for the reports").

Onboarding & Coaching #

PetExec has historically offered coaching services and data-transfer/onboarding help — relevant given the learning curve reviewers describe.

How a Facility Day Runs on PetExec #

For the operators who already run on it, the loop is the standard facility one: a pet parent books a boarding stay or a daycare day, the front desk checks the dog in on arrival, staff run the day and apply prepaid packages against the account, unlimited texting (the add-on) sends confirmations and pickup updates, and payment processing closes out the transaction — with reporting rolling it all up for the owner. Long-time users praise how completely that covers a multi-service operation from one screen. The wrinkle for anyone evaluating today isn't the workflow — it's that Togetherwork is steering that workflow's future toward Gingr, so a new buyer is choosing a platform whose roadmap points elsewhere.

Pricing #

PetExec does not disclose pricing on its own site. Per Capterra, the starting price is $105/month, with no free trial and no free version.

The pricing reality for a new buyer is really the ownership reality: with signups steered to Gingr and a 1% gateway fee added for remaining customers in 2025, the meaningful "cost" conversation is about migration risk, not tiers.

Who It's For (and Who It Isn't) #

Historically PetExec fit SMB-to-mid-market boarding, daycare, grooming, and training operators who wanted one mature multi-service suite. For a business already running on it, it remains a capable system.

For a new buyer, PetExec is hard to recommend precisely because it is no longer really accepting new customers — Togetherwork routes new demand to Gingr. If you're shopping fresh, start with a product that's actively sold and supported for new signups: Gingr (the sibling product new PetExec demos are pointed at), MoeGo for grooming, or Time To Pet for in-home walking/sitting.

Is It Legit and Worth It? #

On the merits, PetExec is legitimate and well-reviewed — a mature, feature-complete multi-service suite with one of the largest review bases in the niche (Capterra 4.6/5 across 662 reviews, with a customer-service rating of 4.7/5 and sentiment around 95% positive). The product itself earned that reputation.

The worth-it question, though, turns on status rather than features. Togetherwork acquired PetExec in November 2024 and is winding it down for new buyers, routing demos to Gingr and adding a 1% gateway fee for existing customers in 2025. On top of that, reviewers cite limited third-party integrations, a learning curve that requires staff-training investment, occasional glitches, higher pricing than some competitors, and limited reporting customization. For an existing customer it's a known, stable quantity; for a new buyer, the vendor's trajectory is the deciding factor — and it points toward Gingr.

Alternatives #

• Gingr — the sibling Togetherwork product that new PetExec demos are routed to; the natural landing spot.
• MoeGo — the grooming-first choice for salons and mobile vans.
• Time To Pet — the pick for in-home dog walking and pet sitting.
• DaySmart Pet — a lower-entry-price all-in-one for grooming and boarding.

See the full pet care business software category for the complete comparison.

Login & Support #

Existing customers log in through the PetExec web app at petexec.net and its mobile app. Support has historically been a strength (customer service rated 4.7/5 on Capterra). New buyers evaluating the category will be routed to Gingr for demos under the Togetherwork Pet Care Product Group.