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This page provides independent, editorially reviewed information on pet-care business software. Compare ProPet vs KennelSoft: pricing, features, pros, cons, and which is right for your business.

ProPet vs KennelSoft

Updated October 2026 · Pet Boarding & Kennel Software software comparison

ProPet

ProPet

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Modular all-in-one boarding, daycare & grooming software (from $49.99/user/mo)

★ 4.7 104 reviews Free trial from $49.99/user/mo (USD per Capterra)
KennelSoft

KennelSoft

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Windows desktop boarding/grooming/daycare software — one-time license from $299

from $299.00 one-time (Avalon single-user)

At a Glance

Criteria ProPet KennelSoft
Overall Rating ★ 4.7
104 reviews
No data
Starting Price $49.99 /user/mo (USD per Capterra) $299.00 one-time (Avalon single-user)
Pricing Model Paid Paid
Free Trial ✓ Yes No
Deployment cloud, mobile on prem
Best For Freelancer, Smb, Mid Market Freelancer, Smb

Strengths & Weaknesses

ProPet
KennelSoft
Pros
✓All-in-one across boarding, daycare, grooming, training and retail — one system instead of several
✓One-time perpetual license — no mandatory monthly SaaS fee (Avalon from $299, Atlantis from $695)
✓Modular pricing — pay only for the modules you use, keeping entry cost lower for single-service shops
✓Purpose-built for boarding, grooming, daycare and training on one platform with unified scheduling
✓Strong automated SMS reminders that reviewers credit with reducing no-shows
✓Built-in POS/retail — credit card processing, cash drawer, barcode scanner and retail printers included
✓Hands-on onboarding — free setup and data migration, plus employee training, on the base module
✓Works offline, independent of internet uptime — useful where connectivity is unreliable
✓High third-party rating (Capterra 4.7/5) with long-term user loyalty
✓Direct human phone support, long-tenured vendor, and a paid database-conversion service to migrate in
✓Broad named integrations: QuickBooks Online, Stripe, Square, Chosen Payments, Mailchimp, Zapier and Twilio
✓Loyalty rewards, texting/email confirmations and online booking (AWR) available for a small annual fee
Cons
✗Post-sale support is inconsistent — praised by some reviewers, called "nonexistent" by others
✗Desktop/Windows-only and not cloud-native — remote access needs VPN or Remote Desktop
✗Retail module described as clunky and unwieldy
✗No verified first-party iOS/Android app for daily management
✗Capacity isn't automatically enforced, so overbooking can occur when a facility is full
✗Dated technology and tab-based UI, with legacy OS references
✗No public pricing and no self-serve signup — you must book a demo to get numbers
✗Multi-user/network pricing is quote-only, so budgeting a multi-workstation setup is opaque
✗No pet-sitting or dog-walking modules; PayPal is not supported
✗Ongoing support/upgrade fees ($375/yr Atlantis, $200/yr Avalon) plus AWR despite the "one-time" framing
✗Open API is still "coming soon," limiting custom integrations beyond named partners today
✗Very thin, conflicting third-party ratings (Capterra 4.0 vs G2 2.7, three reviews each)

Who uses pet care software — and what each person does with it

🧑‍💼 Business owner

Watches bookings, revenue, retention and no-shows by service and by staff member on one dashboard — sees which services and repeat clients actually make money.

📞 Front-desk / reception

Books appointments, checks pets in and out, takes deposits and payments, and sends automated reminders so slots stay full and clients show up on time.

✂️ Groomer / walker / sitter

Runs the day from a mobile app — sees the schedule, logs services and notes, tracks GPS check-ins on walks, and sends report cards and photos to owners.

🐾 Pet parent / client

Books online, uploads vaccination records, pays and tips, and self-serves rebooking from a client portal — then gets an automatic reminder and review request.

The flow the software runs end to end: client books online → vaccination and intake collected → appointment scheduled and staff assigned → check-in → service delivered with notes and photos → payment and tip → automatic rebooking and review request. Each stage hands off to the next without re-keying.

Who Should Choose Which?

Choose ProPet if…
  • Your team fits the freelancer or smb or mid market profile
  • You want to try before you buy — free trial available
  • Budget matters — ProPet starts $249.01 cheaper per month
  • Your preferred deployment is cloud or mobile
  • All-in-one across boarding, daycare, grooming, training and retail — one system instead of several
Choose KennelSoft if…
  • Your team fits the freelancer or smb profile
  • Your preferred deployment is on prem
  • One-time perpetual license — no mandatory monthly SaaS fee (Avalon from $299, Atlantis from $695)

Our Verdict

ProPet
ProPet edges ahead with a higher overall rating (★ 4.7 vs ★ ) .

ProPet targets freelancer/smb/mid_market businesses with paid pricing starting at $49.99/user/mo (USD per Capterra). Its strongest selling points include all-in-one across boarding, daycare, grooming, training and retail — one system instead of several and modular pricing — pay only for the modules you use, keeping entry cost lower for single-service shops.

KennelSoft targets freelancer/smb businesses with paid pricing starting at $299.00 one-time (Avalon single-user). Its key advantages include one-time perpetual license — no mandatory monthly saas fee (avalon from $299, atlantis from $695) and purpose-built for boarding, grooming, daycare and training on one platform with unified scheduling.

Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.

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